Refund / Cancellation Policy

Welcome to Cottontail Creative. Thank you for taking the time to review the following Policies, Terms and Conditions listed below for Emotive Marketing & Social Media Services.




Payment in advance is required for all services. The Client Organisation agrees to make all “One-time Services” payment in advance either purchasing directly in our website, or by our online gateway or check at the moment of signing any Agreement, in order to get started with any service. The Clients Organisation agrees to pay “Monthly Services” by automatic credit card transactions. Invoices will include monthly fees and any additional fees for any additional service that have been purchased by The Clients Organisation. Invoices will be issued, and automatic transactions processed on the Renewal Date.


Cottontail Creative reserves the right to assess and collect late-payment charges of 1.5% per month on past due balances.



All agreements may be terminated with or without cause by either party upon thirty (30) days written notice. All services provided in advance will be charged upon early termination. 100% or partial refund if we have not fulfilled our obligations to deliver the work required under the agreement. Read Refund Policy below.


Cottontail Creative reserves the right to cancel any agreement on projects that are abandoned or lay dormant for more than 30 days with or without notice.



A 100% refund will be made only in the event of a cancellation within 3 days of signing the initial contract. All sales are final. A project may be split into monthly payments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable.


All digital emotive marketing and social media packages are not refundable, but the client may cancel with a notice written 30 days in advance. Read Cancellation Policy above.

We do not offer any refund for services already delivered, started, or any other miscellaneous charges which are non-recoverable for Cottontail Creative. No payment will be refunded once an initial draft is provided. There are no partial refunds for projects mid-way through a milestone phase.


All billing cycles for agreed services will continue until The Client Organization sends a cancellation notice in writing. Read Cancellation Policy above.




Where there is any delay from the Client Organisation to supply content, pictures, videos, or any other material to us which leads to a delay in the completion of work, Cottontail Creative has the right to extend any previously agreed deadlines by a reasonable amount. Read Project Delays for more information.


Cottontail Creative reserves the right to cancel any agreement on projects that are abandoned or lay dormant for more than 30 days with or without notice.




Client Organisation must provide all content materials required by us to complete the work. Such materials may include, but are not limited to, written copy, logos, pictures, videos, and other printed material.

Cottontail Creative cannot take responsibility for any copyright infringements caused by materials submitted by the client organisation. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.


For all Copywriting Services (Web Copywriting, Blog Writing, Social Media Posts, etc.), Cottontail Creative will prepare the Content Materials that corresponds to the project set out by the Client Organisation in terms of the number of posts, videos, word count, and style.


The Client Organisation will receive an initial draft for approval before the completion of all Content Materials if agreed in advance. Once the initial draft is approved, Cottontail Creative will complete all additional Content Materials (Web Copywriting, Blog Writing, Social Media Posts, etc.) The customer will then have 2 additional revisions to provide changes and final approval.

Cottontail Creative grants the Client Organisation the complete rights to display, publish, sell, and reproduce the Content Materials in any form.



The client organisation must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trademarks, or any other material supplied to us.

Cottontail Creative will not be responsible of any claims or legal actions related to the content, graphic images, videos, registered company logos, names and trademarks, or any other material supplied to us for your website.



Cottontail Creative (and any subcontractors we engage) will not at any time divulge any information that is proprietary to the client organisation and will protect such information as confidential.



Any additional expense will be reimbursed to Cottontail Creative by the client organisation including but not limited to the purchase of templates, third party software, stock photographs, fonts, or comparable expenses.